30 AI Receptionist & Virtual Assistant Statistics (2026)
AI receptionists can handle supported calls and appointment requests when connected to the required systems. Evidence about their market and costs needs careful scope: Grand View Research's May 2025 forecast projected 23.7% annual growth through 2030 for the broader conversational AI market. This collection covers market research, adoption, service outcomes and costs; actual receptionist capabilities and savings depend on the product, workload and configuration.
Collection updated: October 2026
30 AI Receptionist & Virtual Assistant Statistics (2026) reveal key trends in scheduling and appointment management. This collection contains 30 data points. Check each source's population, reporting period and methodology before applying a figure to your business; forecasts and vendor case studies are not general industry results.
Table of Contents
AI Receptionist Market Size & Growth
Estimated global AI receptionist market revenue in 2025 in Market.us's August 2026 report. The category includes solutions and services for voice/chat reception, scheduling, routing and related support. A publisher market estimate, not a 2026 observed total; the public summary does not disclose the underlying sample or calculation method.
Market.us, original AI Receptionist Market report 192485, August 2026
GVR forecast CAGR for the broader global conversational-AI market, 2025-2030; not a receptionist-only market.
GVR forecast global conversational-AI revenue in 2030, including chatbots and assistants; broader than AI receptionists.
RingCentral reported over 2,000 organizations using AI Receptionist on June 30, 2025 and over 11,800 businesses actively using it on May 7, 2026. These dated provider milestones describe adoption over roughly ten months, not a year-over-year SMB industry growth rate. The totals are lower bounds, with no size breakdown or comparable cohort definition; an exact growth percentage cannot be calculated.
RingCentral original AI Receptionist releases, June 30, 2025 and May 7, 2026
PolyAI reports Big Table Group expanding from a ten-site pilot to restaurant reservations at 130 UK locations across three brands. Historical vendor case referencing further rollout in 2024; not a current market-wide evaluation rate. The page contains later brand references without dating the 130-site milestone.
Medical/healthcare share of the 2,074 businesses in NextPhone's reported 2025 AI receptionist customer dataset. A share within one provider's customer sample, not industry-wide adoption or deployment market share across healthcare, legal and home services. The article's call totals are inconsistent elsewhere; this figure uses its explicitly stated business denominator.
NextPhone, original 2025 customer industry table, updated September 22, 2026
Adoption Rates
Businesses RingCentral reported using its AI Receptionist on May 7, 2026. A dated provider-reported user count, not the percentage of all small businesses using AI phone answering; the release does not disclose the business-size breakdown or a market-wide denominator.
RingCentral, original AI Receptionist corporate release, May 7, 2026
PolyAI announced its phone-booking Digital Host across all 173 UK Beefeater locations on July 5, 2022, following earlier trials. A dated provider deployment announcement, not a survey of future adoption intentions or a current location count.
PolyAI original Whitbread deployment announcement, July 5, 2022
SoundHound reports Five Guys renewing and expanding its AI phone-ordering relationship after more than one million customer interactions. One named vendor partnership, not a twelve-month retention rate or an AI receptionist cohort. The release header says January 28, 2026 while its dateline says 2025; the year is inconsistent.
SoundHound original Five Guys renewal release, checked October 2026
Of responding medical group practices used a chatbot or virtual assistant for patient communication in MGMA's April 8, 2025 poll; 81% did not. Based on 375 applicable responses, not a population-wide estimate of AI phone answering deployment or testing.
Of surveyed legal professionals reported virtual receptionist AI use in Clio's 2025 chart, versus 10% in 2024. The category includes examples such as Smith.ai and Fireflies.ai; it is not a separate measure of law-firm phone intake or screening.
Of surveyed US home-service business owners reported using AI in day-to-day operations in Jobber's December 2025 survey. This measures broader AI use, not AI receptionist adoption or a top-priority ranking. Survey: 1,050 owners; reported margin of error +/-3 percentage points at 90% confidence.
Jobber 2026 Home Service Trends Report, AI adoption and methodology
Cost Savings & ROI
Modeled annual cost difference calculated from TELUS's 2026 comparison: (62,500 - 4,620) / 62,500. The model assumes an eight-hour/day traditional receptionist and AI usage of 700 minutes/month at 385/month. This is an illustrative cost comparison, not measured average savings or equivalent staffing coverage; it does not establish that AI replaces all human duties. Currency is not explicitly labelled in the public table.
Upper annual traditional answering-service cost in Smith.ai's illustrative $12,000-36,000 range; not measured average savings after switching to AI. Actual savings depend on call volume, staffing and replacement costs.
US median receptionist wage in May 2025, reported by BLS; wages exclude additional employer costs. For a specific AI price example, Zoom's Receptionist with Any Phone lists $29.99/month, billed monthly, for 100 voice minutes as checked October 5, 2026; add-on minutes are separate. Compare actual hours, benefits, coverage and usage fees. This is not a market-wide AI price range or an equivalent full-time staffing replacement.
One-month ROI reported in BookingBee's detailed Salon D AI receptionist case results. One Dallas salon with 33 team members using after-hours phone booking with Mindbody; not a first-year average across businesses or a SchedulingKit outcome. The headline separately says 10x, and the ROI formula, complete cost inputs and calendar month are not disclosed; the detailed vendor-reported figure is cited here.
BookingBee, original Salon D case study, detailed ROI results; checked October 5, 2026
Fewer missed calls reported by Appnox for My Dental Touch following a nine-month AI receptionist engagement with voice/chat, CRM/calendar integration and human escalation. One vendor-reported dental practice case, not an average AI missed-call reduction or a SchedulingKit outcome. Calendar dates, baseline call counts, denominator and controlled comparison are not disclosed.
Appnox, original My Dental Touch engagement case study; checked October 5, 2026
Booking-conversion improvement reported by Appnox for My Dental Touch in a nine-month AI receptionist engagement. The publisher describes conversion, not an increase in the total number of appointments, and does not disclose baseline conversion, booking counts or whether the change is relative or in percentage points. One vendor-reported practice result, not a causal average or a SchedulingKit outcome.
Appnox, original My Dental Touch engagement case study; checked October 5, 2026
Customer Satisfaction
Consumers believing AI that understands and responds to their voice would improve their experience; expectation, not measured satisfaction with receptionists.
Zendesk CX Trends 2025, page 17; June-July 2024 consumer survey
Of surveyed customers were comfortable with AI agents scheduling appointments for them; 31% neutral and 29% uncomfortable. Customers combine consumers and business buyers, not consumers alone. Survey fieldwork: July-August 2024; not measured receptionist satisfaction.
Salesforce State of the AI Connected Customer, seventh edition, page 18
CSAT increase over four months reported by Keller Interiors in RingCentral's May 7, 2026 AI Receptionist release. One customer's result across 33 locations, not an average AI receptionist interaction rating or a SchedulingKit outcome. The rating scale, respondent sample and controlled comparison are not disclosed; do not interpret it as three stars or three percentage points.
RingCentral, original Keller Interiors customer statement, May 7, 2026
Of surveyed US consumers reported realizing after an interaction that someone they thought was human was actually AI. This retrospective self-report does not measure inability to distinguish AI or phone-receptionist performance. Invoca surveyed 693 US high-stakes purchasers, May 8-22, 2026.
Of consumers in HubSpot's 2018 customer-support research rating an immediate response important or very important for a support issue. This measures response-speed expectations, not preference for AI over humans or waiting on hold.
HubSpot Research, 2018; Live Chat Go-to-Market report, page 5
Of surveyed US high-stakes purchasers selected avoiding hold queues as a reason to prefer AI to a human. Multi-select preference question, not a measured callback satisfaction increase. Invoca surveyed 693 US consumers, May 8-22, 2026.
Industry-Specific Usage
Of responding private-practice dentists used AI reception/front-desk check-in tools in ADA Q2 2026 research; 9.2% used appointment-scheduling AI. These are separate task categories, not phone-receptionist or confirmation adoption. Based on 552 private-practice respondents; panel sampling limits generalization.
ADA Health Policy Institute, Q2 2026 dental economy report, slides 27 and 48-50
Of 469 respondents to ServiceTitan's AI-use question reported customer service/communication AI, including chatbots, call routing and virtual agents. The October-November 2025 contractor survey included HVAC and plumbing; this is not an after-hours phone-adoption rate for those industries.
ServiceTitan / Thrive Analytics, 2026 State of AI in the Trades, page 4
Of responding REALTORS reported using chatbots for lead capture or client communication in NAR's July 2025 survey. This measures individual respondents and chatbots, not agencies using phone AI receptionists or a separate lead-qualification rate. Survey: 1,241 usable responses; 2.5% response rate.
Incoming calls resolved without staff intervention by Solv's Maya at Little Spurs Pediatric Urgent Care, a 19-clinic Texas operator, in Solv's original case study. This is one vendor-reported organization's call-resolution result, not industry adoption, clinical triage performance or a SchedulingKit outcome. Measurement dates, call counts and an independent comparison are not disclosed.
Solv, original Little Spurs Pediatric Urgent Care case study; checked October 5, 2026
Appointments booked automatically per month reported by Botnira for Maple Auto Care, a Toronto repair shop, in its August 26, 2026 case study. This is one vendor-reported shop result, not the proportion of auto repair shops adopting AI receptionists or a SchedulingKit outcome. Measurement dates, call volumes and booking records are not disclosed.
Botnira, original Maple Auto Care case study, updated August 26, 2026
Club 24 Concept Gyms locations in Connecticut using Replify following a one-location pilot, according to its August 25, 2026 case study. The rollout covered member inquiries and outbound billing follow-ups. This named deployment is not an industry adoption percentage or a SchedulingKit result; the case does not establish class-booking functionality.
Replify, original Club 24 Concept Gyms rollout case study, August 25, 2026
What the Data Tells Us
GVR's May 2025 release forecasts 23.7% CAGR for 2025-2030 and $41.39B in 2030 for the broader conversational-AI market, not AI receptionists alone.
TELUS's 2026 cost assessment models a 92.6% annual cost difference for its stated staffing and 700-minute/month AI scenarios; it does not measure average savings or prove equivalent human-duty coverage.
HubSpot's 2018 research found 90% rated an immediate support response important or very important; it did not compare AI with human receptionists or hold queues.
Appnox reports 62% fewer missed calls in one nine-month dental-practice engagement; baseline counts and a controlled comparison are not disclosed, so it is not an average AI missed-call reduction.
SoundHound reports a named Five Guys renewal, but this is not an adoption-cohort retention rate; its release has inconsistent year labels.
NextPhone's 2025 customer industry table places medical/healthcare at 13.3% of 2,074 platform businesses; this does not establish an industry-wide deployment share or ranking.
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